Frequently Asked
Questions

Provider

Have any timesheet issues or questions?

IHSS Service Desk for Providers & Recipients, (866) 376-7066

I am a first-time user. How can I register for the IHSS E Timesheet website?

Go to -- www.etimesheets.ihss.ca.gov

• “Register Here” link

• Click “I am a Recipient” or “I am a Provider”

• If a provider, then select the “Begin Registration Process” link and follow the 5 easy steps to complete your registration process.

Can I work for more than one recipient? 

Yes. The IHSS program allows providers to work for multiple recipients. However, a provider may not exceed 66 working hours per week.

I work for more than 1 recipient? Can I get paid for my travel time?

Yes. The IHSS program allows the providers working for multiple recipients to get paid for the time it takes them to travel between the homes of the different providers. For more information, click here.

Recipient

Have any timesheet issues or questions?

IHSS Service Desk for Providers & Recipients, (866) 376-7066

I have a family member that needs to hire a provider, but don't have anyone local to help. 

Call Community Service Solutions and we can look on our local registry to help find your family member an available provider. 

MISC Questions

I have a prior conviction. Can I still become an IHSS provider?

If you have been convicted of, OR incarcerated following a conviction for a TIER 2 crime WITHIN THE PAST 10 YEARS, you are NOT eligible to be enrolled as an IHSS provider or to receive payment from the IHSS program for providing supportive services. However, if a County/Public Authority/Non-Profit Consortium determines you are ineligible based on a Tier 2 conviction, you MAY be eligible to be enrolled as an IHSS provider if your IHSS recipient requests an individual waiver to hire you.

 

 If you have been convicted of, OR incarcerated following a conviction for a TIER 1 crime WITHIN THE PAST 10 YEARS, you are NOT eligible to be enrolled as an IHSS provider or to receive payment from the IHSS program for providing supportive services, even if your crime was expunged from your record.  TIER 1 crimes include:

 

• Specified abuse of a child, pursuant to Penal Code (PC) Section 273a(a) 

• Abuse of an elder or dependent adult, as specified in PC Section 368

• Fraud against a government health care or supportive services program. 

Do I have to sign up for E timesheets?

Yes, all IHSS Providers and Recipients need to register to use Electronic Timesheets.